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Adding an email signature in Zoho Desk is a simple process and can be done directly from the system settings. This tutorial will guide you step-by-step on how to add your Bybrand signature manually to Zoho Desk.
Note that you can use the mass orientations feature to send an email directly to the agent with instructions on how to insert the signature manually in Zoho Desk.
Once you access the agent signature, click on the Copy signature to clipboard button. This will copy the rendered code, ready for use in Zoho Desk.
Configuring for multiple agents
If you are setting up for multiple agents, use the bulk orientation feature to send an email directly to the agent. Including instructions for manually inserting the signature.
Accessing the Zoho Desk
After logging into your account, navigate to your Signature settings by accessing the gear icon (Settings) in the top-right corner of the interface.
In the menu that appears, click the More link to access additional options.
Under Preferences, look for the Signature option with the description: “Include your signature on all ticket replies.”
Click the View Signature button to open the signature editor. In the editor, paste the rendered code copied from Bybrand into the signature editing area.
- Make sure the signature looks visually correct.
Finally, click Save.
Make sure the signature activation button is enabled. This ensures that the signature is automatically included in all email replies sent from Zoho Desk.
Multi-agent management: If you need to set up signatures for a team or multiple departments, consider using the Bybrand integration with Zoho Desk. This solution automates the process, saving time and ensuring consistency across signatures.